Last updated 25 September 2026
These terms govern services provided by Business Administration, LLC, a Wyoming limited liability company registered as a foreign limited liability company in Missouri, operating under the name CountyCall ("we", "us"). Business Administration, LLC also operates Home Trades Directory (hometradesdirectory.com), a free public directory of home-service businesses; that directory has its own terms of use, and these terms do not govern it.
We license lead-generation websites to home-service contractors, manage client Google Business Profiles, provide AI phone intake services, and build custom websites on a quoted basis. A website license grants the client the exclusive right to be the sole provider featured on the stated site and to receive the customer inquiries that site generates for the duration of the license. We license only one website per trade in each county: while a client holds a license, that client's website is the only CountyCall website for the licensed trade in that county, and we will not provide a website in that county for anyone else in that trade. Each trade we offer is a separate trade, even where its work overlaps another's, and we may operate websites for other trades in the same county. Google Business Profile services are provided as stated in the license agreement: a profile rebuild at onboarding and monthly profile management with every license.
The license is a grant of the right to receive the site's inquiries. It does not transfer ownership of the domain name, website files, content, tracking phone number, call recordings, or any associated account. All of these remain the property of Business Administration, LLC during and after the license term. Custom development projects are different and are governed by the separate written proposal for that project.
License fees are published on our pricing page, and the license agreement states them as published on the day the client signs. Pricing is subject to change. The Gold plan fee and the call-minute fees of every plan are governed by the pricing page, and we may change them by changing it; any other fee changes under section 11. A change to a published price applies to an existing client from the first billing period that begins at least thirty (30) days after we email the client notice of it and never changes a fee already charged; a client who does not accept it may cancel effective on or before that date, and the change never reaches the client's bill.
Fees are billed monthly in advance to a payment method on file. The first monthly payment is due when the client accepts the license agreement, and each later payment is due on the same day of the month, or on the next business day when that day falls on a Sunday or a U.S. federal holiday. Every payment is the full monthly fee. Fees are flat. We do not charge per lead, per call, or as a share of the client's revenue. Any scheduled change in the fee, such as the step up from an introductory rate, is stated in the license agreement — including the date or the condition on which it takes effect — before the client signs.
A client may cancel a license at any time: by telling Amy on our phone line, by emailing [email protected] identifying the company and the county (we then email the client to confirm with a reply of YES, and nothing changes until that reply), or in the Stripe billing portal. The license ends at the close of the billing period already paid for, and nothing more is charged. CountyCall may cancel a license by giving thirty (30) days' written notice. There is no cancellation fee and no minimum term.
We do not give refunds. If we fail to keep a client's site online and reachable, or fail to deliver the inquiries it generates, and we do not correct the failure within a reasonable time after being notified, the client may end the license at once instead of at the close of the paid period. We do not lower fees because the number of inquiries in a given month was lower than expected. Demand for home services varies with weather, season, and local conditions, and that variability is the reason our fee is flat rather than per lead.
Clients must hold and maintain any license, registration, or insurance their trade and jurisdiction require, must respond to inquiries in a reasonable and professional manner, and must not use the site to advertise services they are not lawfully able to perform. We may end a license immediately if a client loses a required license or uses a site unlawfully.
Calls placed to the tracking numbers on our sites may be recorded for quality and verification. Recording practices follow the law of the applicable jurisdiction, including any requirement to notify callers. Recordings are our property and may be shared with the client of the relevant site.
We do not guarantee any particular search ranking, number of inquiries, or volume of business. Search engines change, competitors act, and demand fluctuates. What we commit to is keeping the site online, maintaining its content, continuing to work on its performance, and delivering to the client the inquiries it produces.
To the fullest extent permitted by law, our total liability arising out of or relating to these terms or any license is limited to the fees paid by the client in the three months preceding the event giving rise to the claim. We are not liable for lost profits or indirect or consequential damages.
We may update these terms and the license agreement on at least thirty (30) days' written notice. A change takes effect at the start of the next billing period after the notice period, never changes a fee already charged, and a client who does not accept it may cancel effective on or before the change's effective date, and the change never reaches the client's bill.
These terms are governed by the laws of the State of Missouri, without regard to conflict of law principles.
Questions about these terms: [email protected] or (833) 435-6943.